Fresh Designs. Custom Made.

Customer Care

All products are custom made just for you.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or colour of a product, removing an item, changing the delivery address or payment method. All packages are sent via International Courier. Your order will be sent within approx 7 working days after it has been placed.

The normal delivery time from the package has left our warehouse is:

  • 5 working days to Australia/Asia Pacific
  • 7 working days to Europe/USA
  • 10 working days to the remaining destinations

If nobody is at the address when the courier makes the delivery, a note is left in the mailbox and the courier leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the delivery note in your mailbox, contact the nominated courier company to arrange another delivery address,time or tell them the package can be left in your back yard etc.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.

The freight charge depends on your delivery address.

How much is the freight charge?

We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. This is calculated at the checkout when you have placed all items in your shopping cart.

Returns policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service team. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.

Please enclose the correct documentation with the returned products and send them with a service that uses tracking numbers.

Our return address is:
MINTIQE
24/9 Powells Road, Brookvale,
NSW, 2100, Australia

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

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